1. How do the course buttons work?
2. What do I do if I cannot view the training materials properly (too big for screen or missing elements)?
3. How do I navigate through the training program?
4. How do I check my progress?
5. What should I do if the ETCC site is loading slowly?
6. What are the minimum platform requirements for taking the course?
7. How do I contact Technical Support?
8. How do I print my certificate once I’ve completed the course?

Help

The following is a quick summary of commonly asked questions about how this Web site works. If you have a technical question that is not addressed below, please contact your state agency’s Help Desk. A list of Help Desk telephone numbers can be found at: http://www.etcc.illinois.gov/helpdesk.htm

How do the course buttons work?

Basic navigation buttons are at the top of each page.

Links to additional information are located at the bottom of each page.

What do I do if I cannot view the training materials properly (too big for screen or missing elements)?

If, for example, you can't view all the text on a page and a horizontal scroll bar appears, then check the display and browser settings on your computer. Follow the steps below or contact your agency's Ethics Help Desk.

Are your display settings set to at least 800x600?

1. Click on Start in your Windows menu bar
2. Select Settings from the menu; then select Control Panel; window displays
3. Double click Display
4. Click on the Settings tab
5. Set your screen size to 800x600 or higher if it is on another setting
6. Click OK

Is your computer system font size set to Normal?

1. Click on Start in your Windows menu bar
2. Select Settings from the menu; then select Control Panel; window displays
3. Double click Display
4. Click on the Settings tab
5. Click on Advanced
6. Select "Normal Size" if it is not displayed
7. Click OK twice

Is your browser text size set to Medium?

1. Open a browser (e.g., Internet Explorer)
2. On the toolbar, click on View menu option
3. Select Text Size Medium

How do I navigate through the training program?

Once you have selected the appropriate training course, click on “Take Course” button to begin.

The next screen you see is the Table of Contents. The course is broken down into sections. Click on "Introduction" to begin. To page through the course, click the forward and back buttons (at bottom of each screen) as needed.

When you are done with a section of the course, the Table of Contents will indicate with a check mark, next to the appropriate section title, that you have completed that element of the training. To proceed to the next section of the training, click on its title in the Table of Contents.

Should you decide to leave the Ethics Training and Compliance Center before completing the course, it will remember and "bookmark" where you left off should you wish to finish the training at a later time.

If you want to view a list of the Facts or FAQ’s, select "References" located at the top of the course window to display links to any of the supplementary materials.

How do I check my progress?

Exit the course and return to the main ETCC window. Click on the button, labeled "My Records".

Click on the "Development Record" link to display the status of your courses. This will allow you to track your progress.

What should I do if the ETCC site is loading slowly?

1. Close and re-open your browser and then try accessing the ETCC again.
2. Confirm if other Internet/Intranet sites (i.e., Yahoo.com, CNN.com) load slowly too. If you have confirmed that other sites are loading slowly then contact your agency ' s Helpdesk to check to see if, for example, your Intranet is down. Otherwise proceed to step 3.
3. If on modem, disconnect and reconnect. If this doesn ' t fix the problem then proceed to step 4.
4. Reboot your computer. If this doesn ' t fix the problem then proceed to step 5.
5. Contact your agency ' s Helpdesk.

What are the minimum platform requirements for taking the course?

Your workstation must have a Web browser, Netscape 7.0 or higher, Internet Explorer 5.5 or higher, Mozilla 1.0, Safari 2.0.2 and any operating system supporting one of these browsers. These browsers must allow first-party cookies and the use of JavaScript to enable correct navigation and tracking within the Ethics Training and Compliance Center . The Ethics Training and Compliance Center does not make use of plugins, ActiveX controls, or Java, and has very low bandwidth requirements (56K or greater), in order to allow as wide a client base as possible.

How do I contact Technical Support?

The following link will provide you with a list of State agency Helpdesks and their telephone numbers: http://www.etcc.illinois.gov/helpdesk.htm

How do I print my certificate once I’ve completed the course?

1. Close the course window, if necessary, to reveal the My Records button, which is located on the left side of the ETCC (main training center) window.  
2. Click on the My Records button and then click on the phrase “Development Record”, to display the appropriate course title.
3. Click on link (underlined in blue) containing the phrase, “certificate”
4. Click on Print icon (picture of printer)
5. Set printer to “landscape” format